Action
Our team immediately began to leverage a national network of screened Physician relationships to develop an initial list of highly qualified potential candidates for each specialty contracted. This was supplemented with a major national advertising campaign which highlighted the hospital and health system brand and the nuances of each search.
We leveraged our proprietary Arthur/Marshall Method to develop a customized screening and presentation matrix for the kind of Physicians who would thrill the client. We also engaged resources of a dedicated research department to add the maximum backend horsepower to get the job done in a timely fashion without sacrificing candidate quality.
A concentration on the unique needs of this client's medical staff and community led us to identify exceptional candidates for each search. Each candidate brought the kind of training, skills and background required for each search project.
After screening and vetting each candidate, interviews were scheduled and on-site visits were arranged by the Arthur/Marshall staff. The hospital’s intensive interviewing process began with a real sense of opportunity to upgrade the hospital’s brand in the community and to serve the needs of the patient base.
Our client's Selection Committee and then its medical staff interviewed the candidates for clinical expertise, experience and behavioral markers such as confidence, team focus, intellectual honesty and ideation.
Impact
After diligent interviewing and significant alignment on each interviewer's findings, the hospital selected experienced candidates with reputations that are consistent with community and hospital goals.
“The Arthur/Marshall team presented a different perspective from the start. The team spent considerable time asking questions to better understand our challenges. It turns out that they were already familiar with most of them based on their work with other systems, but they wanted to hear how they affected us and our facilities on a personal level. They took the time to discuss a chronologic timeline of market events that led to our national physician shortage before presenting a strategic plan that outlined a process to overcome the challenges we’d just discussed. It was important to me that they took the necessary time to fully understand, internalize and then empathize with our needs and challenges prior to discussing fees and closing for potential start dates.”
“Arthur/Marshall did not over promise. In fact, the only promises they made were regarding specific levels of communication, candidate activity and service. They reminded me that provider recruitment is a business dependent on putting the right people in the right places in order to successfully implement the process. They were right.”
In seeking - and finding – our client, after our initial success, engaged Arthur/Marshall again and again and continues its ongoing relationship with our tenured, professional team. The client has expressed the need to maintain an edge in its market by unifying a highly divergent set of clinical and business profiles from among its staff and medical community. Our client also gained the kind brand credibility it felt it needed in a highly competitive regional market space.
